The world has slowly turned into a global village and every second business in the industry is competing with each other. The fight is for gathering more and more customer base. But one industry has seen a tremendous growth i.e. the BPM industry which was considered a typical customer service oriented field. The traditional setup has seen a shift in the work pattern. Currently, more and more industries are depended on this industry for betterment. Every product based or service based business needs a smart customer service team to drive the hyper-personalized experience with their customers. This segment has become one of the most revenue generating streams and it also creates a new experience for your customer every day. They are the ones where all your customer queries are handled. From assisting to understand the product to provide information they keep your clients’ satisfied. Thus to honour their hard work and day to day work pressure every organization gives customer service awards.
Customer Service Awards
Though in corporate sectors money is the most effective. There are times you need the recognition for your hard work. Different studies have suggested that the award should be inclusive of both monetary and non – monetary to create the maximum impact. When you give your employee a financial award it might imply that the task you are doing is difficult. But when combined with a certificate of performance. It will surely create more buzz among your employees.
- They are a professional method of communicating your recognition in the industry.
- Secondly, they keep their morale high. Certificates of merit, honour or excellent performance if presented in the correct attitude show acknowledgement and motivate your employees
These awards are offered in different genres like Customer service representative of the month, Service star award, Diamond service Award, Long Service Award, Best Customer Representative award of the year etc.
Customer Service Award Wording
There are the 5 important W’s which should be answered through your certificate.
1st W – Who – Your certificate should clearly mention the name of your employee who is being rewarded.
2nd W- What – Every award has a name. The certificate title should have detail. For instance, the Star performer of the year, Customer Service star of the month.
3rd W- Where – the Sponsoring organization or company should always be a part of the certificate. It is part of every protocol and should always be included in the certificate.
4th W- When – This section is to understand the timeframe of the award. It could be a month, quarter or a year or for 5 years.
5th W-Why – This is the important section as it describes the reason for the award is given. For instance, 100% customer satisfaction rating etc.
Structure of the customer service award
Choose subtle colours and matching borders to give the certificate a nice outlook. Further, the certificate includes the following:
Company Logo – Located at the top centre of the certificate, this is the place where you use your company Logo. You can also use any alternative customized logo for this award ceremony in this section.
Title – This section of the certificate belongs to the title of the award. For instance, a customer service award or performer of the month award.
Introduction Wording – This section mentions the wording related to introducing the award
Option 1 – The award is presented to ___________ (Recipient name)
Option 2 – This is to proudly certify that ____________ (Recipient Name)
Option 3 – This is to certify that _____ (Recipient Name)
Award Criterion para– This section includes the information regarding the award. As the title has already been mentioned earlier. Precisely inform about the certificate importance.
Name & the title of authority – This section is signed by the head of the organizing committee or the head of that particular vertical. The signature is followed by the name and designation of the official.
Date – This section mentions the date when the award is being presented.
Institute Name – This section includes the name of the organization or association who is sponsoring the award.
Suggestion for customer certificate award
- Matching certificate covers adds to the certificate and looks graceful while presenting
- Your message should be in sync with the introductions and the title
Few Templates or Examples for your reference
Certificate of long Customer service award template
This certificate is given to employees who have served for a long period of time in the organization. They have stayed with the organization with its ups and downs. To acknowledge the commitment and patience of such employees towards the organization, these awards are given.
These certificates are a little more outlandish than the normal certificates. the use of colours is elegant and classy like golden and brown.
The certificate starts with the company logo, recipient name and then we go on to appreciate their years of long service with words like Thank you for the 25 years of loyal and dedicated service to our organization
Alternatively, we will suggest a few more wording options for these certificates:
We start with- In appreciation for your loyal service and outstanding accomplishments followed by the Recipient’s name, Year of the award and logo
5-year Customer Service Award Template/10-year Customer Service Award Template
This certificate is to honour the 5 years or 10 years of commitment of an employee towards an organization.
the title mentions the wording “Certificate of Appreciation “followed by the introductory wordings
______ (Recipient Name) has achieved an important milestone with our company, the men and women who ably and competently conduct our business particularly those who dedicate years to the organization
President and CEO __________ (Name) at ____________ (Company Name)
Signature ___________ and Date _______ the logo could be present in between the signature and the date or at the bottom corner.
Customer service is the act of service or assistance provided by the company to the customers before, during, and after
purchase of products. It is a kind of one-on-one interaction between the representative of the company and the consumer
making a purchase. The perception of success to the interaction depends on the employees “who can adjust themselves to
the personality of the guest”.
Here are few reasons for why good customer service is important. Take a look!
1) Provides Value- Great customer service programs helps businesses engage loyal customers and build strong relationships.
2) Retains Customers- Good customer service helps you gain and retain loyal customers.
3) Creates Endorsements- Loyal customers help to strengthen the businesses brand as they give positive online reviews and endorsements.
4) Reduces employee turnover- People who work for employer always wish to work when there is appreciation for worker contributions. When the employee gets expected recognition, he/she is more willing to stick with the company further.
5) Prevents business failure- Good customer service prevents business failure as the problems of customers are addressed with a clear and humble communication which is the characteristic of good customer service.
Customer service is the provision of service to meet the needs and desires of any customer. The characteristics of good
customer service are as follows.
3) Personalization and
There are four main types of customer service: live answering, interactive voice response representatives, live chat, and
email. Using all these in tandem means, you are offering good and consistent customer service.
Attentiveness, politeness, humility, patience, good listening, time management, prioritizing, positive attitude, communication
skills, problem solving, adaptability, and multitasking are the characteristics of a good customer service employee.